Frequently Asked Questions

Everything you need to know about your Cushionaire experience.

How do I determine the right size for my Cushionaire shoes?

Most of our footwear runs true to size. We recommend checking the specific size guide located on each product page, as some styles with extra padding may require sizing up a half-size for the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

Are Cushionaire products vegan-friendly?

Yes, we take pride in offering a wide selection of styles made from high-quality synthetic materials and vegan leather to ensure ethical fashion choices without compromising on comfort.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We are working hard to expand our logistics to reach our international fans in the near future.